How Can I Improve My Follow-Up Process with Sellers?

Modified on Wed, 2 Apr at 9:20 PM

Lead Follow-Up Best Practices

Effective follow-up is crucial for maximizing your return on investment and increasing your chances of connecting with motivated sellers. Below are key recommendations to help improve your lead response rates:

1. Verify Your Business Phone Numbers

- Phone carriers now require business line verification to improve call and text deliverability.
- If you haven’t registered your business lines with your provider, do so ASAP to avoid your calls or texts being flagged as spam.
- Regularly check with your phone provider to ensure your numbers are verified and remain in good standing.

2. Check If Your Calls Are Being Marked as Spam

- If sellers aren’t answering, your number might be flagged by carriers.
- Test by calling friends or family on various networks (AT&T, Verizon, T-Mobile).
- If marked as spam, contact your provider to resolve the issue promptly.

3. Implement a Strong Drip Follow-Up Strategy

A good follow-up system should include:

✅ Live manual dials
✅ Automated text messages
✅ Email sequences

Why automation matters:
- Ensures consistent timing and messaging
- Increases the likelihood of getting responses
- Helps you reach more sellers without manual oversight

Pro Tip: Evaluate your follow-up sequence quarterly to identify the top-performing messages and move them earlier in the flow.

4. Never Stop Following Up on No-Reply Leads

- Even if a refund is approved, continue outreach unless the seller explicitly asks you to stop.
- Many leads convert weeks or even months later, so consistency and persistence are essential.

5. Be Open to Feedback & Optimize Your Process

- Schedule a call with your Property Leads account manager for tailored follow-up tips.
- Learn from best practices used by other successful investors.
- Stay adaptable and improve continuously based on feedback and results.

❗ Why This Matters for Refund Requests

We aim to approve valid refund requests. However, if a seller responds positively at any point, it becomes difficult to justify a refund.

Strengthening your follow-up strategy will not only reduce refund disputes but also improve your close rate and ROI.

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