Repair Pro Leads Refund Policy
At Repair Pro Leads, we are dedicated to delivering high-quality roofing leads that help grow your business. If a lead does not meet our quality standards as outlined below, you may request a refund within 7 days of receiving the lead. Please review our eligibility criteria carefully.
How Do I Request a Refund?
- You have 7 calendar days from the time you receive a lead to request a refund.
- 1️⃣ Log in to your lead portal.
- 2️⃣ Locate the Lead ID you want refunded.
- 3️⃣ Click “Request Refund” and select a reason.
- 4️⃣ Provide as much detail and proof as possible, this helps speed up the review process. If necessary, email [email protected] and submit the lead ID along with all relevant documentation/proof.
Refunds typically take 1 to 7 business days to process, as we manually verify refund requests and follow up with sellers.
How Are Refunds Issued?
- Approved refunds are credited back to your account balance.
- You can check your refund status from the Refund Status view, and applied funds on the Transactions page.
What Qualifies for a Refund?
Important: Some refund reasons do not apply to certain lead types. Please review each reason carefully before submitting your request.
- Lead is Outside Your Bidding Area
The leads is located outside the geographic area specified at the time of purchase. Please provide proof (such as link to a mapping tool or address verification site) showing the location and zip code. - Invalid Contact Info
The lead provides both an invalid AND email address, rendering contact impossible. In cases where the phone is invalid but the email is valid, we require a minimum of 5 days of follow up communication via email before a refund can be granted. We will ask that you provide proof of failed texts, calls, emails. Please note that we will also attempt to verify contact details before issuing a refund. - No Response After 10+ Contact Attempts over 5 days
- You must make 10 or more touch points across 5 days with no reply. This is a combination of calls, texts, and emails. Please provide proof of your attempts using various communication methods listed.
- Wrong Service Requested
- The lead requested a service unrelated to roofing, such as siding or window replacement, and this is not part of the roofing services you provide.
- Please provide proof by including the messages or call recording.
- Spam or Fake Lead
The lead contains fake information or was clearly submitted by a bot or fraudulent entity. Provide documentation of the invalid nature of the lead, such as a non-existent property address or individual. - Not Authorized to Make Decisions
The individual is not authorized to make decisions about roofing services for the property. This includes renters or anyone who does not have the authority to engage your roofing services. Please provide proof by including the messages or call recording - Duplicate Lead
You received the same lead more than once within a 180-day period from Repair Pro Leads. Please provide both lead IDs you received from Repair Pro Leads in your refund request for verification. **Note: This does not apply to leads you generated or purchase outside of Repair Pro Leads. Duplicate lead refunds will only be granted if both leads are generated within our system. We are not responsible for duplicates from other sources. - Employment Inquiry
The lead is inquiring about job opportunities rather than requesting roofing services. Please provide proof by including the messages or call recordings. - Other
The lead does not fit within the above criteria. **Note: Refunds will be denied if the lead is valid but does not convert to a sale due to factors beyond lead quality such as sales objections. Please provide a detailed request including applicable documentation, links, or other information to support your request for consideration.
Reminder: We verify all refund requests by contacting the lead directly.
How to Check the Status of Your Refunds
- 1️⃣ Log in to your lead portal.
- 2️⃣ Navigate to My Leads.
- 3️⃣ Click Refund Status.
- 4️⃣ View statuses as Approved, Pending, or Declined.
Note: Adjust the date filter to view refunds within a specific timeframe.
What If My Refund Request Is Denied?
If your refund request is declined, you can dispute the decision within 7 business days by emailing [email protected].
To Dispute a Denied Refund:
- 1️⃣ Include the Lead ID.
- 2️⃣ Explain why it should be reconsidered.
- 3️⃣ Attach supporting evidence.
Our goal is to provide fair and transparent refund evaluations while ensuring consistent lead quality for all partners. If you have any questions, feel free to reach out.
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