Refund Policy

Modified on Tue, 17 Mar at 12:50 PM

Property Leads Refund Policy

At Property Leads™, we work hard to provide high-quality home seller leads and offer an industry-leading refund policy for eligible cases. Below are the details on how to request a refund, eligibility criteria, and what to do if a refund is declined.

How Do I Request a Refund?

You have 7 calendar days from the time you receive a lead to request a refund.
1️⃣ Log in to your lead portal.
2️⃣ Locate the Lead ID you want refunded.
3️⃣ Click “Request Refund” and select a reason.
4️⃣ Provide as much detail and proof as possible, this helps speed up the review process.

Refunds typically take 1 to 7 business days to process, as we manually verify refund requests and follow up with sellers.

How Are Refunds Issued?

Approved refunds are credited back to your account balance.
You can check your refund status from the Refund Status view, and applied funds on the Transactions page.
Note: Leads where the seller is actively looking to sell within six months are not eligible for refunds.

What Qualifies for a Refund?

Important: Some refund reasons do not apply to certain lead types. Please review each reason carefully before submitting your request.

Lead is Outside Your Bidding Area
The property is located outside your bid territory. Provide a Zillow or County Assessor link as proof.
Spam or Fake Lead
The lead is clearly invalid or spam. Provide documentation showing the address or contact does not exist.
Invalid Contact Info
The phone number is invalid and email does not respond after 4 days of outreach. If the email is valid, you must attempt email contact for 4 days before a refund is approved.
No Response After 12+ Contact Attempts
You must make 12 or more touchpoints across 4 days with no reply. Valid emails must also go unanswered for 4 days.
Vacant Land or Non-Residential
The property lacks a physical structure or is zoned non-residential. Include evidence from a property database.
Mobile Home on Rented Land
The lead pertains to a mobile home in a park or on rented land. Provide proof from public records.
Note: This refund reason does not apply to the lead type “Mobile in Home in Park Leads".
Listed on the MLS
The property is actively listed for sale on the MLS. Include a link to the listing. Rentals and unlisted realtor-owned homes are not eligible.
Note: This refund reason does not apply to the lead type "MLS Listed Leads".
Wholesaler Lead
The lead is from a contract holder who does not own the property. Show they are not on title.
Seller No Longer Selling
Seller initially submitted their info but no longer wants to sell. Provide proof of their communication.
Seller Denies Submitting the Form
The seller claims they never submitted their information. Provide any proof of their claim.
Duplicate Lead
You have received the same lead as defined by the property address through our service in a 365 day period. Include all duplicate lead IDs when submitting your request.
Other
If your reason does not fall under these categories, explain your case in detail and attach documentation for review.

Reminder: We verify all refund requests by contacting the seller directly.

Important: Missed Live Transfer calls may impact refund eligibility. Unanswered calls may be treated as successful delivery.

How to Check the Status of Your Refunds

1️⃣ Log in to your lead portal.
2️⃣ Navigate to My Leads.
3️⃣ Click Refund Status.
4️⃣ View statuses as Approved, Pending, or Declined.

Note: Adjust the date filter to view refunds within a specific timeframe.

What If My Refund Request Is Denied?

If your refund request is declined, you can dispute the decision within 3 business days by emailing support@propertyleads.com.

To Dispute a Denied Refund:

1️⃣ Include the Lead ID.
2️⃣ Explain why it should be reconsidered.
3️⃣ Attach supporting evidence.

Our goal is to provide fair and transparent refund evaluations while ensuring consistent lead quality for all partners. If you have any questions, feel free to reach out.