Refund Policy

Modified on Tue, 24 Jun at 6:43 PM

Property Leads Refund Policy

At Property Leads™, we work hard to provide high-quality home seller leads and offer an industry-leading refund policy for eligible cases. Below are the details on how to request a refund, eligibility criteria, and what to do if a refund is declined.

How Do I Request a Refund?

You have 7 calendar days from the time you receive a lead to request a refund.
1️⃣ Log in to your lead portal.
2️⃣ Locate the Lead ID you want refunded.
3️⃣ Click “Request Refund” and select a reason.
4️⃣ Provide as much detail and proof as possible—this helps speed up the review process.

Refunds typically take 1–7 business days to process, as we manually verify refund requests and follow up with sellers.

How Are Refunds Issued?

Approved refunds are credited back to your account balance.
You can check your refund status from the Refund Status view, and the applied funds back to your account balance on the Transactions page
Note: Leads where the seller is actively looking to sell within six months are not eligible for refunds.

What Qualifies for a Refund?

Lead is Outside Your Bidding Area
The property is located outside your bid territory. Provide a Zillow or County Assessor link as proof.
Spam or Fake Lead:
The lead is clearly invalid or spam. Provide documentation showing the address or contact doesn't exist.
Invalid Contact Info:
The phone number is invalid and email does not respond after 4 days of outreach. If the email is valid, you must attempt email contact for 4 days before a refund is approved.
No Response After 12+ Contact Attempts:
You must make 12+ touchpoints (calls, texts, emails) across 4 days with no reply. Valid emails must also go unanswered for 4 days.
Vacant Land or Non-Residential:
The property lacks a physical structure or is zoned non-residential. Include evidence from a property database.
Mobile Home on Rented Land:
The lead pertains to a mobile home in a park or on rented land. Provide proof from public records.
Listed on the MLS:
The property is actively listed for sale on the MLS. Include a link to the listing. Rentals and unlisted realtor-owned homes are not eligible.
Wholesaler Lead:
The lead is from a contract holder who doesn’t own the property. Show they are not on title.
Seller No Longer Selling:
Seller initially submitted their info but no longer wants to sell. Provide proof of their communication.
Seller Denies Submitting the Form:
The seller claims they never submitted their information. Provide any proof of their claim.
Duplicate Lead:
You have received the same lead as defined by the property address through our service in a 365 day period. We do not refund for a duplicate lead if the lead was generated from another source outside our system. When requesting a refund, include all duplicate lead ID’s relevant to that refund request.
Other:
If your reason doesn’t fall under these categories, explain your case in detail and attach documentation for review.

Reminder: We verify all refund requests by contacting the seller directly.

How to Check the Status of Your Refunds

1️⃣ Log in to your lead portal.
2️⃣ Navigate to the My Leads section in the menu.
3️⃣ Click on Refund Status.
4️⃣ Here, you will find the status of your refunds listed as Approved, Pending, or Declined.

Note: If you need to view refunds within a specific date range, be sure to adjust the date filter in the top right corner of the page.

What If My Refund Request Is Denied?

If your refund request is declined, you can dispute the decision within 3 business days by emailing support@propertyleads.com.

To Dispute a Denied Refund:

1️⃣ Include the Lead ID in your email.
2️⃣ Provide a brief explanation of why the refund should be reconsidered.
3️⃣ Attach any supporting evidence (screenshots, call logs, emails, etc.).

Our goal is to provide fair and transparent refund evaluations while ensuring consistent lead quality for all partners. If you have any questions, feel free to reach out!