Managing Your Budget and Receiving Leads

Modified on Fri, 1 Aug at 4:21 PM

Managing Your Budget & Receiving Leads

Will I receive leads if I have a remaining account balance but I’m at my budget cap for the billing cycle?

If you reach your monthly budget cap, you will not receive any additional leads for the remainder of the month, even if you have a remaining balance in your account. This is to ensure you don't exceed your set budget. Your budget will reset at the beginning of the next month.

What happens if I’m at my budget cap but want to continue receiving leads?

If you'd like to continue receiving leads during the billing cycle after reaching your budget cap, you can increase your budget at any time before the period ends. Once you increase your budget, you’ll start receiving leads again.

Will I be charged for leads if I’m at my budget cap?

No, you won’t be charged for any leads beyond your set budget cap. If you reach your cap, your account will stop receiving leads until the billing cycle resets, unless you choose to increase your budget.

When does my budget reset?

Your budget now resets on a rolling cycle, based on your original account activity date (rather than the 1st of the month). This provides more flexibility and consistent pacing over time.

How can I adjust my budget if I want to receive more leads this month?

You can increase or update your budget at any time from the Payment & Budget tab inside your Lead Portal. Any changes made there will take effect immediately, and leads will resume as long as your budget and account balance allow.

How can I adjust my billing cycle reset date?

By default, your billing cycle resets every month based on your original account activity date. If you have a specific operational need to change your reset date:

Please contact our support team directly.

This change is not available within the portal, and is typically only recommended in unique cases.