Phone Remediation - Check & Fix my Phone Number(s)

How to Check & Fix Your Phone Numbers

If you’ve been frustrated because sellers aren’t answering your calls, your phone number could be part of the problem. One or more of the three major phone carriers may be showing your number as “Spam Likely” or “Scam Likely.”

We’re now offering a FREE service that lets you check up to 3 phone numbers to see if they’ve been flagged.

If we find that one of your numbers is flagged, we fix it. Once it’s fixed, you’ll see the number marked as “Clean” in your dashboard.

The report will also show whether your business name appears on Caller ID. If it doesn’t, we recommend contacting your phone provider to set it up. Having your business name show when you call can help more sellers recognize your number and answer.

Can I Check an 888 or Other Toll-Free Number?

Yes. Check & Fix My Phone Numbers supports U.S. phone numbers that can make outbound calls, including 888 and other toll-free numbers. Support for a number does not guarantee that a carrier will remove a spam label; see the remediation limitations below.

How Phone Number Monitoring & Remediation Works

Our Phone Number Monitoring & Remediation service gives you daily visibility into how your number appears across three carrier networks and helps you remove damaging labels when they appear.

Every day, we:

• Place a test call using your number to three phones, one for each carrier.
• Record exactly how your number appears.
• Display the results in your online portal.
• Report the name displayed if you subscribe to branded calling.
• Submit the required paperwork to the affected carrier the same day if a spam or scam label appears.
• Manage the carrier’s manual remediation process.

Definitions for what you see in the dashboard:

• Unknown: The number added has not returned a status update yet
• Clean: No issue across all 3 major carriers
• Flagged: The number has been identified with a “Spam Likely” results and currently being fixed.

Important

Carrier review can take several weeks. If your number is flagged, we recommend using a different number for outbound calls until the label is removed.

Note

If a number hasn’t been remediated after 4 weeks, it might never get remediated and you should cycle that number out. There are situations where a phone number cannot be fixed and it is best to move on from that number.

How to Access and Use This Feature

• 1️⃣ Log into the Property Leads platform.
• 2️⃣ On the bottom left side of your menu, select “Check & Fix My Phone Numbers.”

• 3️⃣ Click “+Add Phone Number,” add the phone number you want checked, and click “Save.”

Note

This feature allows you to submit up to 3 phone numbers. Once a phone number is added, it cannot be replaced.

Need more phone numbers added? Reach out to Support—we may be able to help add additional numbers.

Video Walkthrough

View a video demo of the “Check Phone Numbers” feature in the Property Leads platform below:

Let us know if you need any help!