How Do I Request a Refund?

To request a refund for a lead, follow these steps:

You have 7 calendar days from the time you receive the lead to submit your request.

1️⃣ Log in to your lead portal.

2️⃣ Click on “Request Refund” in the menu.

3️⃣ A list of all leads from the past 7 days will appear.

4️⃣ Select the lead you want to request a refund for.

5️⃣ Choose the Reason for your request.

6️⃣ Provide a detailed description — the more information you provide, the faster we can process your refund.

7️⃣ (Optional) Click Add Attachment to attach supporting documentation. You can upload up to 5 files, including screenshots, call logs, emails, text messages, or other relevant documentation.

8️⃣ Click Submit to finalize your request.

Processing Time

Refund requests typically take 1 to 7 business days to review and process.

Can I Request a Refund While My Account Is Paused?

Yes. Pausing your account stops new lead delivery, but you can still request a refund for an existing lead. The normal eligibility requirements and 7-calendar-day submission window in the Refund Policy still apply.