Understanding the Declined Refund Rate

At Property Leads, our goal is to deliver the highest quality motivated seller leads and maintain strong partnerships with our clients. Part of that includes understanding the Declined Refund Rate and how it affects your account.

⚠️ Important Notes

• The Declined Refund Rate is calculated based on your total leads received, not just refund requests submitted.
• Updates weekly (not instantly after each refund approval or decline).
• If you believe a refund was wrongly declined, you can dispute it using our Refund Dispute Process.

Why Does It Matter?

We reward lead buyers who fully engage with their leads and follow our refund policy. Accounts maintaining low declined refund rates are prioritized for future lead distribution.

Accounts with higher rates may experience a decrease or pause in lead flow as we prioritize clients demonstrating better lead engagement practices.

Example Scenario:

Imagine you’ve received 100 leads:

• You submit 10 refund requests.
• 2 refund requests are declined.
• Your Declined Refund Rate = 2/100 = 2%.

✅ Result: Your account remains in good standing and prioritized for new leads!

Additional Information:

• The declined refund percentage is updated weekly.
• Declined refunds are not meant to discourage you from requesting valid refunds — we encourage refunds when appropriate.

Need Help?

If you need further clarification on your Declined Refund Rate, contact our support team. We’re here to help!