Refund Policy

Our refund policy is the one place we keep the rules: what qualifies for a refund, how long you have to request one, what proof to include, and how appeals work. It covers both home seller leads and home service leads, such as roofing.

Read the full Refund Policy

propertyleads.com/refund-policy is always the most current version. Please review it before you submit a request.

How Do I Request or Dispute a Refund?

Once you’ve reviewed the policy, these guides walk you through each step in your portal:

• How Do I Request a Refund?
• How Do I Dispute a Declined Refund?

How to Check the Status of Your Refunds

• 1️⃣ Log in to your lead portal.
• 2️⃣ Navigate to My Leads.
• 3️⃣ Click Refund Status.
• 4️⃣ View statuses as Approved, Pending, or Declined.

Note

Adjust the date filter to view refunds within a specific timeframe. Once a refund is approved, you can also see the applied funds on the Transactions page.